Purchased Masks, Suits, or Gloves do not appear in Inventory
I'm commenting on this as this 'apparently' is a PS5 issue only, but I have this occur on PC (Steam) both in the Technical Test (both of them) and on Live now.
When I try to buy a Mask, Suit, or Gloves - They never enter my inventory. They just 1) take my money, 2) 'say' I just bought it, and then never show up.
- I've tried buying the OG Mask multiple time, and one of the suits multiple time. They take the money but I never get the clothing.
- I 'assume' this is related to the Missing Payday 2 Rewards and the Pre-Order/Deluxe rewards missing as well, but I have that too
*** I somehow got the Mask for Pre-order/Dexlue, but never got the Suit/Gloves for Pre-Ordering.
*** I did get the Coulrophiba Mask for the nebula sign up, but never the Stickers/Charms
*** I never got the Masks, Charms, or Suit from the Payday 2 Rewards. I did get the Gun-Blueprint, albeit delayed.
Comments: 71
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04 Aug, '23
BigBoyBT MergedBuying in customization doesn't unlock item at vendor. I bought the 2nd charm during custumization and it is still purchasable at the vendor, it can be equipped on multiple weapons and is no longer purchasable in customization.
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05 Aug, '23
Nonstopkombat MergedI bought a striped trainer and could buy it twice… now I own 2 “Le Fantôme” masks. And can’t use them…
Edit: it took 3 times purchasing it to get the mask -
06 Aug, '23
Gabriel Bell MergedWhen purchasing any appearance related item, will not be moved to inventory. Any mask, suit, or gloves that have been bought do not show up in item inventory. Attempted to purchase “Mr.Empty” mask, purchase confirmation shoes up, yes is entered and print on right side of screen says item has been purchased but will not show up in mask inventory
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08 Sep, '23
El Batipapa MergedMasks, suits or gloves don't show up after being purchased. The money is gone, but the customization options just dont appear on the slots where they should be, I can only buy more slots or buy more masks/gloves/suits that won't appear.
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19 Sep, '23
Nireni MergedSame for me, wasted like 1.5m and got no masks :)
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20 Sep, '23
HQToast MergedWhen buying anything related to cosmetics it does not show up in my inventory. I basically pay 100k for a mask and get a confirmation but nothing shows up. When doing the same woth a new suit it tells me that I own the suit but it never shows up in my inventory to actually wear it.
Lost quite some cash trying out if it works now from buing the same mask like 5 times so far... -
21 Sep, '23
Raszczak MergedI have bought mask two times and it was always available to be bought, and never appeared in available masks. I'd add a video of the bug, but you won't allow it (can send over an e mail once someone contact me). I've lost $500k due to this bug.
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21 Sep, '23
Jesussy MergedI'm able to purchase cosmetic clothes, masks, and gloves in game, but I don't get them. They don't appear in my loadout screen to be equipped. I'm also missing the infamous rewards suit.
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22 Sep, '23
Snaex Admin Merged"Can't get cosmetics" (suggested by Jesussy on 2023-09-21), including upvotes (1) and comments (0), was merged into this suggestion.
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22 Sep, '23
Snaex Admin Merged"Buying mask multiple time, but it doesn't appear in inventory" (suggested by Raszczak on 2023-09-21), including upvotes (1) and comments (0), was merged into this suggestion.
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23 Sep, '23
HQToast MergedWell. Quick update: The outfits I have already bought as seen in the screenshots of the bug report are now gone. Thought that something might have been reset to fix the problem but buying masks or outfits again results in nothing again. It just does not show up in the inventory...
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24 Sep, '23
RainbowStaple MergedSame here, (wasted about 600k so far) got the steps and a screenshot to show it off as well:
Description - Buying a mask takes the money out of my bank account but doesn't show up in my inventory
How to Reproduce - Go to the mask menu, click purchase mask, buy any mask and it doesn't show up in the inventory screen, but it does take the money
Additional information - The Payday 2 Reward mask also hasn't shown up, playing on PC, Steam build -
25 Sep, '23
OliveAiy MergedI got the exact same problem, Bought cosmetics (Gloves,Suits,Masks) doesn't show up in slots. please fix.
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25 Sep, '23
bottlereligion MergedSame here, funny thing is although it doesn't show up in my customization options, in the shop says I already have those items.
And I also can't find my Payday 2 link awards niether. -
25 Sep, '23
Maxine MergedBought masks are not comming to my inventar. I already bought 3 and none of them are in my inventar but the money is gone
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26 Sep, '23
Marcel MergedSame here, can't change anything
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27 Sep, '23
Nick Shultz MergedSame bug happening please fix :(
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27 Sep, '23
Gumi MergedDescription - I cant seem to purchase cosmetics and use them...
After purchasing Mask / Suit, they don't even occupy the "PURCHASE <MASK/SUIT>", anyone have similar issues?
Cant tell whether UI sux or its bugged
How to Reproduce - as Pearl/other characters > Bought Mask > Still contains Default + others with Purchase Mask
Attach a screenshot if available. -
27 Sep, '23
Fran MergedSame for me man :((((((((((
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27 Sep, '23
Killgore82 MergedCan’t equip outfits or masks when I purchase outfits it says owned but can’t equip them and when I buy masks it takes the money but don’t give me the mask
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28 Sep, '23
Cypherious23 MergedWhen purchasing in the vendors besides Gage, aka Suits, Masks, Gloves, it won’t grant them to me and been that way since the Beta, and this even includes items I redeemed for the Payday Infamy rewards for completing all the challenges for the rewards in Payday 2 and I only gained the gun, but no charms, suits or gloves were given at all. Is this because I signed in with the same account as the Beta and it’s starting to transfer the same issues?
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28 Sep, '23
ShotgunKjell MergedAll cosmetic slots show up as empty except in the instance of preorder masks.
I can attempt to purchase any choice of mask, suit or pair of gloves and the money will be deducted, the item (in this case suit) will be shown as "Owned" but nothing will be found in the Loadout/Appearance slot.
Perhaps of note, perhaps not, but I am also missing several of the Nebula rewards, including the cross-title PD2 items, being the Infamy 25 suit, the Classic Dallas mask, the "The End" gloves, as well as a Tuxedo and pair of White Gloves that I don't even know where they're from, but I'm supposed to have them. -
28 Sep, '23
HQToast MergedSame problem here. It has worked in the beta for some reason but not in the full release.
Also the Tag of this bug report is wrong. It sais "#Technical Test" which is not the case. This is a "#Release" problem.
If a moderator could fix that and possibly merge my ticket with this one that would be great. Hopefully someone will look at the problem when it gets more upvotes -.-
https://payday3.featureupvote.com/suggestions/493501/bug-cant-buy-and-equip-any-cosmetic-items -
29 Sep, '23
Jer MergedSame problem here. Bought items don't show up in slots and can't be selected/worn
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30 Sep, '23
ShotgunKjell MergedSame issue here. I also see purchased suits as "Owned" in the shop even though nothing appears in the appropriate Appearance slot. Hope it's fixed for the next patch, not being able to buy anything but guns is getting pretty annoying.
I can also attest to not having received nebula rewards either. Missing the mask, suit and "the end" gloves. As well as what/wherever you get the tuxedo (?) and white gloves from. -
30 Sep, '23
Neok MergedI have exactly the same issue, only I can see my preorder mask and linked account mask, I can not see the preorder suit and other suits I did buy.
Masks do also not appear. -
01 Oct, '23
Wallders MergedI have the same problem i loose Many money for this bug
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02 Oct, '23
Jonathan Long MergedI bought some cosmetic items and it took my money but no cosmetics show for me to equip on Xbox all my friends can on new gen but my new gen game won’t let me how to fix
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03 Oct, '23
Austin MergedOn PS5 when you buy masks, outfits, or gloves they do not go into your inventory, but it takes the money and says owned on the outfits and gloves. You do not receive the items though
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05 Oct, '23
Huscky MergedI'm also having the same problem of buying the outfit or mask and getting told that I have it but not being able to put it on. I've spent a good 1mil just to see if I'm tripping and not getting it even after restarting both the game and the console.
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06 Oct, '23
ninjapistol MergedEverytime I try to purchase a mask for the past few weeks, my game accepts the purchase, but the mask is never placed in my inventory, even though the money from my account is taken. I've lost about $600k on just trying to buy 1 single mask to use.
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12 Oct, '23
HQToast MergedIt has been weeks now without anyone even changing the bug report status from "under consideration" to anything else. Is there anyone working on bugfixes at the moment? What is going on? I payed 80€ for a game that literally has one of its features not working at release and it seems like nobody gives a shit!
So if anyone from the support team cares: We can still not buy anything relating to cosmetics! Please look into it! -
15 Oct, '23
Ashtyn Pate MergedI buy a mask 4 times and it still doesn’t unlock, I buy my suits and they say owned but they are unable to be equipped to my player model. it always says purchase successful and it never gives me my stuff
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16 Oct, '23
Snaex Admin"mask" (suggested by Maxine on 2023-09-25), including upvotes (1) and comments (0), was merged into this suggestion.
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16 Oct, '23
Snaex Admin"Masks and Suits" (suggested by Ashtyn Pate on 2023-10-15), including upvotes (1) and comments (0), was merged into this suggestion.
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16 Oct, '23
Snaex Admin"Mask Purchase Not Working" (suggested by ninjapistol on 2023-10-06), including upvotes (1) and comments (0), was merged into this suggestion.
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16 Oct, '23
Snaex Admin"Tailor and Masks" (suggested by Austin on 2023-10-03), including upvotes (1) and comments (0), was merged into this suggestion.
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17 Oct, '23
Snaex Admin"[BUG] Unable to customize/purchase mask/suit" (suggested by Gumi on 2023-09-27), including upvotes (1) and comments (0), was merged into this suggestion.
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18 Oct, '23
Snaex Admin"Fix outfit bug" (suggested by Killgore82 on 2023-09-27), including upvotes (1) and comments (0), was merged into this suggestion.
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23 Oct, '23
Snaex Admin"[Bug] Vendor issues" (suggested by Cypherious23 on 2023-09-28), including upvotes (1) and comments (0), was merged into this suggestion.
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23 Oct, '23
Snaex Admin"[Bug] Unable to purchase Masks, Suits or Gloves" (suggested by ShotgunKjell on 2023-09-28), including upvotes (1) and comments (0), was merged into this suggestion.
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26 Oct, '23
尼古拉斯蕾杜 Merged购买面具后，在装备栏找不到，尝试买了很多次依然这样。
Translation:
After purchasing the mask, I can't find it in the equipment section, tried buying it many times and it still does that. -
26 Oct, '23
Snaex Admin"面具购买后消失不见 (Masks disappeared after purchase)" (suggested by 尼古拉斯蕾杜 on 2023-10-26), including upvotes (1) and comments (0), was merged into this suggestion.
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02 Nov, '23
Ashtyn PateI was hoping with the new patch that this would be fixed but nope. I was hoping it was just me but ig not.
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02 Nov, '23
KindaWarm21 MergedWhenever i buy a mask it won’t appear in my characters mask screen but it will take the money. Also whenever I buy an outfit it is marked as purchased but I can’t do anything else with it in the character menus.
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02 Nov, '23
HQToast MergedPatch 1.0.1 is out and it is still not working. If someone could respond to the issue that would be great.
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02 Nov, '23
HQToast MergedPatch 1.0.1 is out and it is still not working. If someone could respond to the issue that would be great.
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03 Nov, '23
Snaex Admin"Cant customize" (suggested by KindaWarm21 on 2023-11-02), including upvotes (1) and comments (0), was merged into this suggestion.
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03 Nov, '23
gueynarHappening on xbox game pass version as well, paid 400.000 for two masks and they dont show up
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04 Nov, '23
HQToast MergedTried again today and after resetting the character I can now buy and equip mascs, suits etc. It seems to be solved for me.
