[Bug] Game Crash

21 votes

My game keeps crashing after some time, I've tried updating my GPU drivers, verifying game files and reinstalling the game, all to no avail.

As for my specs I have a Ryzen 7 5800X3D CPU, AMD Radeon RX 6800 GPU, x470 motherboard, 64 gigs of DDR4 RAM and game is installed on a SATA SSD.

Open for Discussion Bug Developer Note Suggested by: Max Power (10 Sep, '23) • Upvoted: 24 Jan • Comments: 30

Comments: 30

04 Aug, '23
AmBush Merged
After launch, the game crashes after 7-15 minutes, irregarless if you are in the menu or in-heist.

Contrary to what is encountered by other players, the game does not display a crash report screen after crashing; it simply closes.
No other errors are apparent leading to the crash as far as I can tell.

In case this is a hardware issue, here's my CPU and GPU:
AMD Ryzen 5 5600X
NVIDIA GeForce RTX 3060
04 Aug, '23
Darren Merged
i have a 3080 and ryzen 9 59 00x the game keeps crashing about 5-10 mins into the heist for no reason even in stealth or loud same problem i have not even finished the heist once due to this bug
05 Aug, '23
bobaj1 Merged
after the match is over we get exp money etc etc everything saves but the menu soft locks and requires the game to be closed and reopened.
05 Aug, '23
Minekapek Merged
When heist was restarted about 5 times the game has crashed
07 Aug, '23
Shievo Admin Merged
"[Bug] Game crashes after restarting heist" (suggested by Minekapek on 2023-08-05), including upvotes (1) and comments (0), was merged into this suggestion.
07 Aug, '23
Shievo Admin Merged
"[Bug] post match crash" (suggested by bobaj1 on 2023-08-05), including upvotes (1) and comments (0), was merged into this suggestion.
08 Aug, '23
Snaex Admin Merged
"[Bug] Game crashes periodically, repeatedly" (suggested by AmBush on 2023-08-04), including upvotes (1) and comments (0), was merged into this suggestion.
08 Sep, '23
David Hyden Merged
every time I go to start game it just crashes on me.
08 Sep, '23
Sergio Barba Merged
Game runs out of time loading and ends server connection
09 Sep, '23
Recon Merged
Once I pick up the money in the room with the two cashiers in the bank entrance, just crashes.
09 Sep, '23
Recon Merged
I don't know why but only that part of the map gives me a ctd.
I have to walk around the building or walk close to the windows to get around it. Strangely its not crashing if I'm above the room but once I'm exactly next to it or in it.
09 Sep, '23
amogu Merged
i tried lowering my graphics and check drivers or a update and still crashing on no rest for the wicked (my specs are: RTX 3060 laptop gpu, 11th gen intel core i7-11800H 2.30 ghz and 16 gb of ram)
09 Sep, '23
TheGameMaster77Ttv Merged
When i try something in the game, change my control, start game, restart, and more. My game freeze during 1 minute or he crashed.
10 Sep, '23
N3 Merged
We put all money bags into the Van, 1 player was downed and I jumped into the evac zone before i was downed by the Overkill Dozer. In that second the other player died, we escaped and won but I received a black screen freeze which even crashed Desktop and my ESET.
10 Sep, '23
Jack Merged
my pc stopped working
11 Sep, '23
ZaneLP_LF Merged
Payday 3 Overheat my PC ( 3mal all the Same).
Low settings dosent make a different
12 Sep, '23
Snaex Admin
"[Bug] Game crashing on start up" (suggested by David Hyden on 2023-09-08), including upvotes (1) and comments (0), was merged into this suggestion.
12 Sep, '23
Snaex Admin
"[Bug] Log Out Crash" (suggested by Sergio Barba on 2023-09-08), including upvotes (1) and comments (0), was merged into this suggestion.
12 Sep, '23
Snaex Admin
"[Bug] Crashing after taking the money in the bank cashiers place." (suggested by Recon on 2023-09-09), including upvotes (1) and comments (0), was merged into this suggestion.
12 Sep, '23
Snaex Admin
"[Bug] crashing when trying to get to other side of the map" (suggested by amogu on 2023-09-09), including upvotes (1) and comments (0), was merged into this suggestion.
12 Sep, '23
Snaex Admin
"[Bug] crashing every heist" (suggested by Darren on 2023-08-04), including upvotes (6) and comments (6), was merged into this suggestion.
12 Sep, '23
Snaex Admin
"[Bug]Getting a CTD (Crash to Desktop) once you get close to the cashier in the bank entrance" (suggested by Recon on 2023-09-09), including upvotes (1) and comments (0), was merged into this suggestion.
12 Sep, '23
Snaex Admin
"[Bug] Many lag and crash" (suggested by TheGameMaster77Ttv on 2023-09-09), including upvotes (1) and comments (0), was merged into this suggestion.
13 Sep, '23
Snaex Admin
"[Feedback][Crash] Black screen freeze & Desktop crash during Server Slam 06:20 PM CEST" (suggested by N3 on 2023-09-10), including upvotes (1) and comments (0), was merged into this suggestion.
13 Sep, '23
Snaex Admin
"[Bug] bricked my pc" (suggested by Jack on 2023-09-10), including upvotes (1) and comments (0), was merged into this suggestion.
13 Sep, '23
Snaex Admin
"[Bug] Payday 3 crashes my pc" (suggested by ZaneLP_LF on 2023-09-11), including upvotes (1) and comments (0), was merged into this suggestion.
Click to enlarge

18 Sep, '23
Max Power
I'm still crashing as of 2023-09-18, I have the silve edition of the game and I get an instant crash after melee'ing a shield operator, crashes don't occur in the main menu but during heisting, with the exeption of creating an invite only matchmaking lobby
19 Sep, '23
Max Power
Addendum: My specs are for the most part: AMD Ryzen 7 5800X3D, AMD Radeon RX 6800, 64 GB DDR4 RAM, NVME M2 SSD for my OS, Windows 10, SATA SSD where my game is installed and 3 monitors, 2 1080p 75hz monitors and 1 4k 60hz monitor.

LowLevelFatalError Line 32: Pak chunk signature check failed!

I've tried updating drivers, reinstalling the game and verifying the game data on steam which doesn't fix the issue

After some more testing it may be related to how long the game is running, I seem to crash after 5-10 minutes in a heist, but not in the main menu and if I played the game in the last 10-30 minutes or so, I suspect it's related to the cache somewhere since the more I restart, the faster I crash.
20 Sep, '23
Snaex Admin
If you keep experiencing this, please create a ticket with support. They will look into this with you! https://to.plaion.com/PAYDAY3Support
21 Sep, '23
Max Power
BIG UPDATE, I seem to have fixed my crashing issues, just completed my first heist (40 minutes stealthing) and I don't seem to crash anymore; The issue may be old nvidia drivers since I changed my GPU from nvidia to AMD earlier this year without uninstalling old nvidia drivers. I fixed the crashing by using DDU (display driver uninstaller) and getting rid of my old nvidia drivers! Hopefully this helps someone else!