[Bug] Can't Log In

30 votes

Description - a short explanation of the issue.
I've successfully made my Starbreeze Nebula account to try the beta without any issues, however when i get my username/password into the login, it just doesn't work.

How to Reproduce - steps taken in-game that cause the bug to occur.
I just open up the game, input my email/login and password, and click login.

I've made a reddit post with a video reproducing it.

https://www.reddit.com/r/paydaytheheist/comments/15h2zcr/at_least_you_guys_can_try_to_log_in/

Additional information - computer specs if graphical/performance issue etc.

PC SPECS:
Ryzen 5 3600
16 GB RAM
NVIDIA Geforce GTX 1660 SUPER

Steps taken to try to fix the problem:
so far I've restarted my computer, rebooted my router and looked for anyone with my same problem, to no avail.

Open for Discussion Bug Suggested by: Umi (03 Aug, '23) • Upvoted: 23 Sep, '23 • Comments: 12

Comments: 12

03 Aug, '23
V.N.G
I have the same problem but I can't even enter my username/password (maybe because my starbreeze account is linked to steam ?)
03 Aug, '23
Teslen
I had a similar problem when I first started the game:
- I created a Nebula account without closing the game (Shift + Tab), and linked it to my Steam account.
- I entered my credentials and pressed enter - no success (I heard a sound effect, but did not log in).
- After restarting the game, my account logged in automatically without credentials imput (perhaps because of the connection to my Steam account).

Platform : Steam / Windows 10 64bit
CPU : AMD Ryzen 7 5800HS
RAM : 16GB DDR4
GPU : Nvidia RTX 3060 Laptop
Network Connection : Fiber (via WI-FI 6)
03 Aug, '23
CrucialTexas989
I have the same problem but I'm on Xbox series s and also I had an account before the beta I've quit the game came back didn't work restarted my Xbox didn't work and uninstalled and reinstalled, and still didn't work. Sorry for anyone else who's having this technical problem with the login menu.
Click to enlarge

04 Aug, '23
coolkid
ye sadly I can't login either
04 Aug, '23
ZamoraOG
same Problem pls fix this
04 Aug, '23
Rory Merged
for whatever reason the buttons at the login/ create new account, do not work, whenever i add my email and password and try to press the "create new account" button it doesnt do anything
05 Aug, '23
Amber Merged
stuck on the first screen when trying to login, i have changed my password and even tried making a new account but nothing works, not even an error appears when i pressed login
05 Aug, '23
itz_game_pro
Had the same issue, create the account restart the game and it will work
06 Aug, '23
StrategicIntervention
Same as Teslen! I signed in, pressed enter, did not work. Closed, reopened the game, signed me in automatically.
08 Aug, '23
Snaex Admin
"[Bug] unable to login" (suggested by Rory on 2023-08-04), including upvotes (1) and comments (0), was merged into this suggestion.
08 Aug, '23
Snaex Admin
"[Bug] Not able to login on Xbox" (suggested by Amber on 2023-08-05), including upvotes (1) and comments (0), was merged into this suggestion.
09 Sep, '23
Sarah
Happened to me too. I solved it by creating a Nebula account and linking it to steam. Then this login screen didn't show up again and I could start playing right away.